専門職の時間が、
本業以外に
奪われていく。Specialists are pulled away from their core work.
設計、研究、運用——専門知識を持つ人ほど、組織の「何かあったら聞く人」になりがち。高度な問いほど、その人に集中してしまう。「どこに書いてあるか」を知る人への問い合わせが止まらない。Designers, researchers, engineers, and operations teams often become the people everyone turns to for answers. The more specialized the question, the more it depends on a specific person — creating constant interruptions and slowing down the work they should be focused on.