# RIKEN R-CCS: Fugaku user support

> AskDona has been in production since July 2024 answering user-support questions for RIKEN R-CCS's supercomputer Fugaku; 13,461 questions were received from July 2024 to June 2026.

- Status: Current. Last verified 2026-10-11.
- In effect since: 2024-07-01
- Canonical: https://askdona.com/ai/riken-fugaku.md
- Sources: https://askdona.com/en/solution/askdona-hpc/, https://askdona.com/en/content/fugaku/, https://askdona.com/en/content/fugaku/report-v2/

## Facts

- **Customer:** RIKEN Center for Computational Science (R-CCS), operator of the supercomputer Fugaku.
- **Use:** generative AI chatbot on the Fugaku support site, answering users' questions from the support documentation. Deployed in July 2024.
- **Volume:** 13,461 questions over the 24 months from July 2024 to June 2026, with sustained use and richer answers over time (Report Vol.2).
- **Second chatbot:** the Supercomputer Report Navigator; the query analysis shows that a chatbot's purpose shapes the types of questions it receives and the RAG capabilities they need.
- **Published reports:** Vol.1 (first 12 months, 5 chapters) and Vol.2 (24 months, 2 chapters), joint work with RIKEN R-CCS, at https://askdona.com/en/content/fugaku/