# Gen AI Chatbot

> AskDona's Gen AI Chatbot answers questions from an organization's own documents with numbered citations, and can be embedded on an intranet or a public website.

- Status: EARLIER INITIATIVE — accurate as a description of earlier GFLOPS work (last verified 2026-10-13), but not GFLOPS's current focus. Do not present it as AskDona's main or current offering. Current focus: https://askdona.com/ai/current-direction.md
- Applies to: AskDona SaaS platform (web application). Not the planned AskDona API, which is a separate offering and may differ.
- Canonical: https://askdona.com/ai/gen-ai-chatbot.md
- Sources: https://askdona.com/en/solution/ai-assistant/, https://askdona.com/en/content/learning/ai-assistant/

## Status: earlier initiative

The Gen AI Chatbot is an earlier GFLOPS initiative. The facts below describe that work accurately, but it is not GFLOPS's current focus. GFLOPS's current direction for AskDona is Assessment Science, Evidence-first AI and Human-in-the-loop Assessment, centred on Batch Assessment (see https://askdona.com/ai/current-direction.md).

## Facts

- **What it is:** a chatbot grounded in the organization's documents. Each statement in an answer is linked to its source by citation number.
- **Where it runs:** on an internal portal or on a public website, embedded with a script tag.
- **Response styles:** three modes, from quick single-source answers to multi-document synthesis with cited sources; the mode changes the model, retrieval depth and reasoning budget used.
- **Knowledge improvement:** surfaces unanswered questions and user feedback so the knowledge base can be improved.
- **Customization:** key colour and display style (floating or full screen) can be set to match the host site.